Terms & Conditions

Our terms and conditions apply to all transactions on the www.freshfituk.com website and are set out below. Please read through these carefully before placing your order and then print a copy for future reference. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Delivery

All orders should be received within 10-15 days. Please allow 21 days to cover Bank Holidays and busy periods etc. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability, this document does not constitute an offer for sale. If we are unable to despatch your order within 21 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

Price Policy

We try to ensure all prices quoted are correct and that products are accurately described on this website. If we discover an error in the price or description of the goods you have ordered, or there is a change in the rate of VAT, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. If we are unable to contact you, we will treat your order as cancelled.

Shipping & Tax

The price shown for the goods excludes shipping costs unless specifically stated. The charge for “Shipping” is shown on the Checkout page. The price you pay will include VAT.

Credit Card Charging

We start the personalisation process as soon as your order is received and therefore your credit card will be charged within one working day of you confirming your order.

Guarantee

We will replace free of charge or refund in full where the personalisation mistake is ours or goods are defective in materials or workmanship.

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software, monitors etc.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site.

Availability

All products and services are subject to availability and may be withdrawn at any time. In the event that we are unable to supply the goods, we will inform you as soon as possible. A refund will be given where you have already paid for the goods.

Jurisdiction

All orders are accepted on the condition that English Law and the exclusive jurisdiction of the English Courts applies to all such accepted orders.

About ‘Cookies’

A cookie is a small piece of data which helps us to make our web site more user friendly as it allows us to determine how often particular pages are visited. Most web browsers automatically accept cookies but you have the right not to accept them. If you do not wish to receive cookies, we advise you to read the information supplied with your browser software. This should give you the choice to accept or reject them. None of your personal details, e.g. name, address, credit card details, are held in your cookie.

Company Information

FFUK Limited which is a company incorporated in England and Wales and registered under company number 09475593. Our registered address is 3 Darset Avenue, Fleet, Hampshire. GU513QE Tel: 07704096592.

Trademarks

All brand names and product & service names used in this site are registered trademarks, trade names, service marks or copyright. No permission is given for the use of such brand names and product & service names by any other person, and such use may constitute an infringement of the holder’s rights.

Copyright

All designs, text, graphics and their selection and arrangement on this website are the copyright of FFUK Limited, or their affiliates or content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal non-commercial use. Any other use of materials on this site without the prior written consent of FFUK Limited, or their respective affiliates or content providers, is strictly prohibited. By using this site, you agree not to alter or adapt, or to create any derivative work from, any content on this site.

It is the customer’s responsibility to ensure that they have the appropriate permissions to use the images or photographs they provide us to fulfil their order. FFUK Ltd holds no responsibility for any penalties or legal proceedings that may occur as a result of the customer not holding the relevant permissions.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Non Receipt Of Goods

Delivery will usually be made within 10-15 days of receipt of your order. Our normal working hours are Monday to Friday 9.00am – 5.00pm. We only process and despatch orders within these times. All delivery and despatch timescales quoted on the website do not include weekends.

Email Offers & Voucher Codes

• Voucher codes apply to www.FreshFitUK.com products only
• Only one voucher code can be used with each order.
• We reserve the right to refuse without reason or remove any voucher code at any time without notice to you.

We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

In the main the majority of our products are despatched via 1st Class Royal Mail. If you have not received your order within the 28 day period, you must check with your local Royal Mail office even if you have not been given due notification that the goods are being held at the local depot.

Where goods have been reprinted due to failed delivery, if subsequently the original order is returned to us due to incorrect delivery information, then the customer will be liable for the recovery of all costs associated to the replacement of the order.

If you have not notified us with 28 days of ordering that your goods have not been received, we cannot offer a refund or replacement.